Order information

Here you will find everything you need to know about payment options, delivery and returns at FZN Parts. We aim to handle your orders in a simple, secure and fast way.

Payment options

We offer a range of fully secured payment methods:

• iDeal | Wero
  Pay quickly and easily through your own bank with iDeal | Wero. This payment method is available to customers holding an account with virtually all Dutch banks.
• Payment on collection
  You can pay for your order in cash or by debit card when you collect it in Berkel en Rodenrijs.
• PayPal
  PayPal protects your credit details and provides a secure payment environment. Your financial information is not shared with third parties.
• Credit card (Visa and Mastercard)
  Pay securely by credit card through our SSL-secured procedure. Together with your credit card company, we make sure the transaction is handled correctly.
• Belfius Direct Net
• KBC/CBC
• Bancontact

For iDEAL | Wero, Bancontact and payment on collection (debit card or cash) we do not charge any additional costs. Other payment methods carry a fee of €0.25 plus 0.9% to 4.4% of the total amount. This surcharge is based on the transaction costs charged by our payment providers.

Delivery

We deliver within the Netherlands, Belgium and Germany using DPDgroup or our own drivers. Worldwide delivery is also possible by arrangement.

• Delivery time
  Orders are shipped within 1 working day (unless stated otherwise). We process your order as soon as payment has been received.
• Confirmation
  You will receive an email as soon as your order has been shipped, including an indication of the delivery time and, where available, a track-and-trace code.

Collection in Berkel en Rodenrijs

Would you like to see a product before you buy it? We are happy to reserve it for you for up to 5 days. Collecting your order of course saves you the shipping costs. Please contact us in advance so that we can have the product ready for you.

Even for online orders that are collected in person, we may need some time to prepare your order. Do you need the product urgently? Then please contact us.

Collection point on Google Maps

Exchanges and returns

Have you received a part that you would like to exchange or return? This is how it works:

• Cooling-off period
  You have 14 days to let us know that you wish to cancel, exchange or return your purchase.
• Conditions
  Please make sure the part is complete, undamaged and unused, and is in its original packaging.
• Return address
  FZN Parts BV
  Industrieweg 27
  2651 BC Berkel en Rodenrijs (South Holland)
  Netherlands
• Costs
  Shipping costs for returns or exchanges are at your own expense.
• Processing
  Please contact us by phone or email so that we can process your request quickly. If you return the part by post, please send us the track-and-trace code.

Once we have received the returned part, we will send out the replacement part or refund the full purchase amount within 14 working days.

Warranty

The statutory warranty applies to all items you buy from us. This means that a product must meet the expectations you may reasonably have of it as a consumer. Do you have questions about warranty? Please feel free to contact us.

Do you have any questions? Please feel free to contact us via the contact form or by phone. We are happy to help!