Privacy Policy

Personal information we collect

We collect personal information from you and from all devices (including mobile devices) you use when you use our Services, create an account with us, complete a web form, update or add information to your account, or otherwise communicate with us.

Providing any other personal information is voluntary, but may be necessary in order to use our Services, such as the purchase or sale information required to complete a transaction. We may also collect personal information from other sources, as set out below.

Personal information you provide when you use our Services or register for an account with us

• Identification information such as your name, addresses, telephone numbers or email addresses when you register for an account with us.
• Purchase or sale information you provide during a transaction, or other transaction-based information you generate or that is linked to your account as a result of a transaction in which you are involved.
• Other information you generate or that is linked to your account (such as adding items to your basket, adding items to your watch list, creating collections and following other collections and sellers).
• Financial information (such as credit card or bank account numbers) relating to a transaction.
• Shipping, billing and other information used to purchase or ship an item and, where shipping services are provided through one of our programmes, the information required to clear customs (such as a VAT number or other identification numbers) and relevant shipping information (such as tracking numbers and tracking updates).
• In some cases you can provide your age, gender, interests and favourites when you use our Services. You can also provide us with other information via a web form, by updating or adding information to your account, or when you otherwise communicate with us in connection with our Services.
• Additional information that we are required or permitted to collect and process under applicable national legislation in order to verify your identity, or to verify the information we have collected.

Personal information we collect automatically when you use our Services or register for an account with us

We collect information about your interaction with our Services, your advertising preferences and your communications with us. This is information we receive from devices (including mobile devices) you use to access our Service. This information may include the following:

• device ID or unique identifier, device type, advertising ID and unique device token.
• Location information, including location information from your mobile device. Please note that most mobile devices make it possible to control or disable the use of location information by an application on your mobile device in the device’s Settings menu.
• Computer and connection information such as statistics about the pages you view, internet traffic to and from the sites, the referring URL, advertising information, your IP address, your browsing history and your web log information.

Personal information we collect using cookies and similar technologies

We use cookies, web beacons, unique identifiers and similar technologies to collect information about the pages you view, the links you click and other actions you take through our Services, within our advertisements or emails.

Personal information we have collected from other sources

We supplement the personal information we collect directly with information we have collected from third parties and add it to your account information. For example, we collect and use demographic and other information that is publicly available in an applicable district, additional contact information, credit check information and information from credit agencies, as permitted by applicable national laws.

Social media

We allow you to share information with social media sites, or to use social media sites to create your account or to connect your account with the relevant social media site. These social media sites may automatically give us access to certain personal information they hold about you (e.g. content you have viewed, content you have liked and information about the advertisements shown to you and that you have clicked on, etc.).

If you give us access to a site containing video content, you agree that we may share your video views with third-party social media sites, or obtain information about your video views from them, for at least two years or until you withdraw your consent or terminate the connection with the social media site.

You control the personal information we are given access to through the privacy settings on the relevant social media site and the permissions you give us when you grant us access to the personal information held about you by that social media site. By linking a social media site account to your account and giving us permission to access this information, you agree that we may collect, use and store the information provided by these social media sites in accordance with this privacy statement.

We may also use plug-ins or other technologies from various social media sites. If you click on a link provided through a social media site plug-in, you voluntarily establish a connection with that social media site.

How we use your personal information

We use the personal information we collect in accordance with various legal bases for processing and for various business purposes. Below is an overview of how, and on which legal bases, we use your personal information.

We use your personal information to perform a contract with you and to provide our Services, to comply with our legal obligation, to protect your vital interests or where this is necessary in the public interest. This includes the following:

• To provide payment processing and account management, to operate, measure and improve our Services, to keep our Services safe and operational, and to adapt the content of the website with items and services you may like in response to actions you take.
• To contact you in connection with your account, to resolve problems with your account, to settle a dispute, to collect charges or amounts due, or where this is otherwise necessary in order to provide you with customer service.
• If we contact you for the purposes set out above, we may contact you by email, telephone, SMS/text message, post and mobile push notification. If we contact you by telephone, we may use automatically dialled or pre-recorded calls and text messages, as described in our terms and conditions and as permitted by applicable law, in order to ensure efficiency. Message and mobile data charges may apply.
• To provide other services requested by you when we collect the information.
• We use general location information to provide location-based services (such as advertising, search results and other personalised content).
• To prevent, detect, mitigate and investigate fraud, security breaches or other potentially prohibited or illegal activities.
• To enforce our terms and conditions, this privacy statement or other policies, and to monitor restrictions on offers to buy or sell outside Fzn and communications between members for breaches of our policies or applicable laws.

We use your personal information to pursue our legitimate interests where your rights and freedoms do not override those interests. We have implemented arrangements to balance our interests and your rights. This is the case, for example, in order to:

• Improve our Services, for example by reviewing information relating to pages that have frozen or crashed, enabling us to identify and resolve problems and give you a better experience.
• Personalise, measure and improve our advertising based on your advertising preferences.
• Contact you by email or post to offer you coupons, discounts and special promotions, to ask your opinion through surveys or questionnaires and to inform you about our Services, as permitted by applicable law.
• Contact you about public policy matters or other events relating to the ability to use our Services. This may be an invitation to take part in a petition, letter, appeal or other campaign relating to public policy.
• Provide targeted marketing, service updates and promotional offers based on your communication preferences.
• Measure the performance of our email marketing campaigns (e.g. by analysing open and click-through rates).
• Monitor and improve the data security of our website and mobile applications.

With your consent, we may use your personal information to:

• Provide you with marketing by telephone calls, emails, SMS or text messages.
• Provide you with marketing from other companies in the Fzn group.
• Provide you with third-party marketing.
• Tailor third-party advertising on third-party websites.
• Use your precise geolocation to provide location-based services.
• Use your sensitive personal information to facilitate transactions in certain categories.

You have the right to withdraw your consent at any time. We may use technologies that are considered automated decision-making or profiling. We will not take automated decisions about you that would have a significant effect on you, unless such a decision is necessary as part of a contract with you, we have your consent, or we are required by law to use such technology.

Your choices about how we use your personal information

Communication preferences

You can set your email communication preferences after logging in to your Fzn account. There you can also choose which newsletters and promotional offers you wish to receive.

Marketing

If you do not wish to receive marketing communications from us, you can unsubscribe using the link in an email you have received, change your communication preferences within your Fzn account, indicate your communication preferences using the method described in the direct communication from us, or contact us as described in the Contact us section below.

Please note that we do not sell, rent or otherwise disclose your personal information to third parties for their marketing purposes without your consent.

Advertising

If you do not wish to take part in our advertising personalisation programmes, you can opt out by following the instructions in the relevant advertisement or through the programmes described in our cookie statement. Opting out will stop personalised advertising, but not the collection of personal information as described in this privacy statement. Without your consent, we do not permit third parties to track and collect your personal information on our websites for their own advertising purposes.

Staying signed in

If you sign in to our Services with your account, we give you the option of staying signed in to your account for a certain period of time. We recommend that you do not stay signed in if you are using a public or shared computer.

Another user of the computer/browser on which you are signed in may view and use most parts of your account and, during this sign-in period, take specific actions without further authorisation. You or another user of this computer/browser may take the following actions:

Buying

• Handle items and add them to a shopping basket.
• Buy an item with PayPal using Quick Checkout (if enabled in your account).
• View your Fzn account page.
• View or edit the watch list or order details.
• View the profile page.

If you attempt to change your password or username, update other account details or carry out another account activity, you may need to enter your password.

You can end your sign-in session by signing out and/or clearing your cookies. If you have enabled certain privacy settings in your browser, you can also end the sign-in session by closing the browser. If you are using a public or shared computer, you must sign out and/or delete cookies when you have finished using our Services, in order to protect your account and your personal information.

Ways to access, review and correct your personal information

Access to, correction and deletion of your personal information

You can view, review and change most of your personal information by signing in to your account. Please update your personal information immediately if it changes or is inaccurate. Please note that if you post a public message, you may no longer be able to change or delete it.

We respect any legal right you may have to access, change or delete your personal information. If you wish to access your personal information and want to know whether any charges apply, where permitted by applicable national legislation, please contact us by following the instructions in the Contact us section below.

If you have the legal right to request access to your personal information, or to request that it be changed or deleted, we may in some cases, in accordance with applicable national laws, nevertheless refuse that access or the requested change or deletion of your personal information.

If you request that we stop processing some or all of your personal information, or if you withdraw your consent to the use or disclosure of your personal information for the purposes set out in this privacy statement (where applicable), we may no longer be able to provide you with all of our Services and the customer service that we provide to our users and that is set out in this privacy statement and our terms and conditions.

At your request, we will close your account and remove your personal information from view as soon as is reasonably possible, based on your account activity and in accordance with the applicable national legislation.

How we may share your personal information

We may disclose your personal information to the following parties for the following purposes:

Companies in the Fzn group, which may use this information to:

• Provide joint content and services (such as registration, transactions and customer service)
• Help detect and prevent potentially fraudulent and illegal acts, breaches of our terms and conditions and data security breaches
• Provide you with personalised advertising
• Improve their products, sites, applications, services, tools and marketing communications.

Companies in the Fzn group will use your personal information to send you marketing communications, but only if you have opted in to receive such communications from these companies or if this is permitted by law.

The following service providers and financial partner institutions:

• External service providers that help us provide our Services and payment processing services, deliver personalised advertising, prevent, detect, investigate and mitigate the consequences of potentially illegal acts, breaches of our terms and conditions, fraud and/or security breaches, collect payments, run partner and reward programmes, co-branded credit cards and other business activities.
• External financial partner institutions that may offer you financial products so that they can provide joint content and services (such as registration, transactions and customer service). These external financial partner institutions will use your personal information to send you marketing communications, but only and exclusively if you have requested their services.
• External courier services (e.g. DHL, UPS, USPS, etc.) with which we share your delivery address, contact details and tracking information in order to facilitate the delivery of purchased items and other delivery-related communications.
• External providers of websites, applications, services and tools with which we cooperate, so that they can publish your listings and their content on their websites or in their applications, services and tools. If, in addition to the content of your listings, we also provide personal information to external providers, this will only take place on the basis of an agreement that limits the use of such personal information by the external provider to the processing necessary to perform their contract with us, and that obliges the external provider to take the necessary security measures in respect of such information. External providers are not permitted to sell, lease or otherwise transfer the personal information in your listings to third parties.

Judicial authorities, legal proceedings and to the extent permitted by law

• To comply with legal requirements, to enforce our terms and conditions, to respond to claims that a listing or other content infringes the rights of others, or to protect the rights, property or safety of others.
• To judicial authorities, government bodies or authorised third parties, in response to a verified request or legal process in connection with a criminal investigation, or an alleged or suspected illegal activity, or another activity for which we, you or any of our other users may be held legally liable. We only disclose information that we consider relevant to the investigation or the request for information, such as name, town, state/province, postcode, telephone number, email address, username, IP address, fraud complaints and bidding and listing history.
• To credit institutions, to the extent permitted by applicable national legislation (for example, information about overdue or missed payments or other defaults on your account that may be included in a credit report).
• To third parties involved in legal proceedings, if they hold a subpoena, court order or similar legal decision, or if we otherwise believe in good faith that disclosure of information is necessary to prevent imminent physical injury or financial loss, or to report suspected illegal activities.

We may disclose your personal information to companies in the PayPal Inc. group in order to prevent, detect, investigate and mitigate the consequences of potentially illegal acts, fraud and/or security breaches, and to assess and manage risks, for example to alert you if fraudulent activity has been detected on your Fzn account or PayPal account.

• To provide customer service, for example to help manage your account or to resolve disputes (for example disputes about billing or transactions)
• To facilitate payment card processing when you pay by payment card within our Services and we use PayPal to process the payment.
• To facilitate shipping and related services for purchases via PayPal

Change of ownership

In the event of a merger with or acquisition by another company, we may share information with them in accordance with our global privacy standards. Should this scenario occur, we will require the new combined entity to comply with this Privacy Statement in respect of your personal information. If we intend to use your personal information for purposes other than those set out in this privacy statement, you will receive prior notice of the processing of your personal information for the new purposes.

How long we keep your personal information

Our specific retention periods for personal information are documented in our regional retention schedules. How long we keep your personal information may vary considerably depending on the context of the Services provided and on our legal obligations. The following factors generally influence retention periods:

• How long is the personal information necessary in order to provide our Services? This relates to matters such as maintaining and improving the performance of our products, keeping our systems secure and maintaining appropriate business records and financial records. This is the general rule that forms the basis for most of our retention periods.
• Is the personal information sensitive? If so, a shorter retention period is generally appropriate.
• Have you consented to a longer retention period? If so, we will keep your information in accordance with your consent.
• Are we subject to a legal, contractual or similar obligation to retain your personal information? Examples include mandatory data retention laws in the relevant jurisdiction, government orders to retain information relating to an investigation, or personal information retained for the purposes of legal proceedings.

When it is no longer necessary to retain your personal information, we delete it securely, in accordance with our policy on retaining and deleting information.

Other important privacy information

What happens if you share personal information on our sites or in our applications?

To protect your privacy, we limit access to other users’ contact details, shipping details and financial details to what is strictly necessary to enable your transactions and to collect payments. However, where users are involved in a transaction, they have access to each other’s name, username, email address and other contact and shipping details.

Your responsibilities in relation to transaction data you receive through Fzn

When you enter into a transaction with another user, we ensure that you are given access to that other user’s personal information (such as their name, username, contact details and shipping and billing address) that is needed to complete the transaction. You are, independently of us, the controller of such information, and we recommend that you inform the other user of your privacy practices and respect their privacy.

You must in any event comply with all applicable privacy laws and give the other user an opportunity to have their information removed from your database and to see what information you have collected about them. You may only use the personal information to which you have access for Fzn transactions or for other services offered through Fzn (such as escrow, shipping, fraud complaints and communications between members), and for purposes for which explicit consent has been given by the user whose information it concerns. Using other users’ personal information to which you have access for other purposes constitutes a breach of our terms and conditions.

Unwanted or threatening emails

Misuse of our Services is not tolerated. It is prohibited to add other users to a mailing list (email or post), to call them or to send them text messages for commercial purposes, even if a user has bought something from you, unless they have expressly given you permission to do so. Sending unwanted or threatening emails and text messages is contrary to our terms and conditions.

Communication tools

We may automatically scan and monitor messages for spam, viruses, phishing and other malicious activity, illegal or prohibited content, or breaches of our terms and conditions, this privacy statement or other policies.

Children’s privacy

Our websites are intended for a general audience and are not intended for children. We never collect personal information from users who are children under the relevant national legislation.

Third-party privacy practices

This privacy statement addresses only our use and processing of personal information we collect about you in order to provide our Services. If you disclose information to a third party, or visit a third-party website via a link from our Services, their privacy statements and practices will apply to all personal information you provide to them or that they collect through us.

We cannot guarantee the privacy or security of information you provide to third parties. We therefore encourage you to read and evaluate the privacy and security policies of your trading partner carefully before entering into a transaction and sharing your information. The same applies where the third parties to whom you disclose personal information are bidders, buyers or sellers on our sites.